"When people come in, I offer them coffee or whatever I can bring them to make them more comfortable. I want to make their first experience as warm as possible. I guess I'm also good with names, because I usually learn everyone's names right away, especially the names of the patients' families. I want to be able to greet them and help them feel they belong here. Anyone should feel comfortable getting in touch with us any time."
Janet Witt, Medical Records Secretary